Frequently asked questions

custom orders + designs

do you do custom orders?

We sure do, and love it! We have done custom project bags for Stephen West, and many other happy customers. Check out the custom orders page to get started on something special!

can you design me something?

More than likely, yes! In the past we have done custom cross stitch patterns and kits, special bag designs, logos, photography, all sorts of things. Use the contact page and send us your idea!

Pattern support

I'm working on a pattern by you and need help!

We're always happy to help you with your project! Contact us via the contact page, and we will do our best to talk you through your project.

fabric placement

The fabric placement in the photograph isn't exactly the same as the project bag I received. What's up with that?

We make several project bags out of each print—some go into our online shop, and others go to stores. We usually only photograph one bag of each print, so your particular project bag may not be the same bag that was photographed, and therefore fabric placement may vary. We do our best to make sure everything else is the same however!

Material sources

Are your products locally-made? Eco-friendly?

We make everything by hand in lovely Denver, Colorado in a small studio. However, due to the nature of the textile industry, we cannot guarantee that materials used are eco-friendly, though we do try to use eco-friendly materials whenever we can.